Refund policy
Every item at The Axee Bear Company is made to order through our print-on-demand partners once you place it — nothing is pulled from pre-made stock. Because production starts right away, we're unable to accept returns or exchanges for buyer's remorse, wrong size selected, or change of mind.
What is covered
We will replace or refund your order if it arrives:
- Misprinted, damaged, or defective
- Significantly different from the product description or images
- Lost in transit (confirmed by the carrier)
How to request a replacement or refund
- Email hello@theaxeebearcompany.com within 30 days of delivery.
- Include your order number and clear photos of the item and its packaging (for misprints/damage).
- We'll review and send a free replacement or a full refund to your original payment method — your choice — typically within 2–5 business days of approval.
Sizing
Each product page includes a size chart. Since items are made to order, we're not able to offer free exchanges for sizing — please check the chart carefully before ordering. If a garment arrives significantly mismeasured from its listed chart, that's covered under the defect policy above.
A note on our mission
10% of every order's net profit is donated monthly to animal rescue, so refunds reduce what we're able to give that month. We still want you fully satisfied with your purchase — reach out any time with questions before or after you order.